A little clarity. A lot more confidence.
Find practical answers about renting, visiting your unit and managing your account.
Prefer a real conversation?
Our local team is here to help.
Getting started
Choose your space and get ready for move-in.
How do I rent a unit?
Renting takes just a few minutes online. Pick your location, choose a unit size and tap Rent Now. Add a lock or our Tenant Protection Plan if you’d like, and sign your lease online. You’ll get your gate code during the rental process so you can move in right away. Prefer to talk to someone? Call your local facility and we’ll set it up over the phone.
How do I choose the right storage unit size?
Choosing the right storage unit depends on what you plan to store. Smaller units work well for boxes and seasonal items, while larger units can hold furniture or the contents of an entire home. You can view our full storage size guide here.
Where are Midwest Indoor Storage locations located?
Find Midwest Indoor Storage at these 10 locations:
How long can I reserve a unit for?
Reservations are free. We’ll hold your unit, and if that size is about to sell out, we’ll call you to see whether you’d like to start your rental or release the hold.
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
What do I need to bring to move in?
Nothing. Move-ins are done online or over the phone, so there’s no need to bring an ID or paperwork.
Your storage space
What to bring, what to expect and how to prepare.
What items can I store in a climate-controlled unit?
Weather sensitive items such as artwork, photos, furniture, wine, antiques, household appliances, and other items that may be negatively impacted by intense temperatures and humidity.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.
Do I need a climate-controlled storage unit?
Climate-controlled storage units help protect furniture, electronics, documents, and other valuables from extreme temperature changes and humidity. They are ideal for long-term storage or items that could be damaged by heat, cold, or moisture.
Will I need my own lock?
You can bring your own disc lock, or add one of ours for $20 when you rent online. Padlocks aren’t allowed because they’re not as secure. If you add our lock, we text you the combination and a hook number, so you can grab it off that numbered hook at the facility any time, even after hours.
Can I switch to a different unit size later?
Absolutely. You can move to a larger or smaller unit any time, and the rent is prorated either way. It’s easy, and lots of tenants do it as their needs change.
Visiting your unit
Make every visit to your storage unit easier.
What are your storage access hours?
Is there garbage disposal onsite?
To keep your rent as low as possible, we do not provide trash removal. Everything that comes into the facility with you, needs to go out with you.
Are carts and dollies provided?
Yes! We have a variety of carts and dollies for you to use at every access point to make the moving process as easy as possible.
How do I get into the building?
Every building has a keypad. You’ll get your access code during the rental process. Just enter your code and press #.
Is the facility secure?
Yes. Every facility has cameras throughout and good lighting, and every tenant gets their own access code. It’s created when you rent and deactivated when you move out.
Can someone else access my unit?
Yes. You can share your access code, or we can create a code for them. We can only give access to the account holder or people listed with full access on the account.
Payments & paperwork
Keep your account and documents up to date.
How do I pay my storage bill?
Pay my bill online or over the phone using a debit or credit card. You can sign up for autopay online or over the phone.
When is rent due?
Rent is due on the 1st of every month.
Do I need the Tenant Protection Plan?
Your stored belongings must be protected. You can add our Tenant Protection Plan when you rent online, or provide proof of your own qualifying coverage. Read the plan page for the full terms and exclusions, or upload your insurance information.
How are move outs handled?
No advance notice needed. Just empty your unit and give us a call. Rent isn’t prorated, so moving out before the 1st saves you the next month.
Good things start with a little space.
Choose a nearby location, or let our team help you find the right fit.