Frequently Asked Questions
Our FAQ page has the answers to a few of the questions we hear from our customers the most. If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!
What items can I store in a climate-controlled unit?
Weather-sensitive items such as artwork, photos, furniture, wine, antiques, household appliances, and other items that may be negatively impacted by intense temperatures and humidity.
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
How long can I reserve a unit for?
We are happy to offer reservations free of charge until we run out of that unit size. Then contact you to see if you would like to rent the unit for that day or if you would like us to release the unit
How do I pay my storage bill?
Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.
Should I put insurance on my unit?
It is always best practice when renting any storage unit and we do require that your items be insured. You can add Tenant Insurance to your unit during the rental process or provide your private policy information.
When is rent due?
Rent is always due on the first day of the month and we recommend using autopay.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.
What security features do you offer?
Our facilities are fully fenced and gated with keypad entry. We’ve also invested in 24-hour digital video surveillance so we’re able to see who comes and goes at all times.
How do I rent a unit?
Easily rent a storage unit online or call your local facility to speak with a facility manager.
How are move outs handled?
You do not need to provide advance notice, just call us when you move out. Please remember, if you are using the unit on the first day of the month, then rent is due for the entire month. We do not prorate rent back to you.
Will I need my own lock?
We allow people to bring their own for indoor climate-controlled units, but for drive-up units you're required to purchase our Disc lock.
Are carts and dollies provided?
Yes, we have a variety that you can use free of charge.
Is there garbage disposal onsite?
To keep your rent as low as possible, we do not provide trash removal. Everything that comes into the facility with you, needs to go out with you.